Shipping & Return Policy

Shipping Policy

Domestic Shipping (Within the UAE)

We offer fast and reliable shipping across the United Arab Emirates.

• Processing Time: All orders are processed within a few hours of purchase.
• Delivery Time: Orders are typically delivered within 24 hours of confirmation.
• Shipping Fees: Free shipping may be available on qualifying orders; otherwise, standard rates apply (displayed at checkout).

Please ensure your delivery address and contact information are complete and accurate to avoid delays.

International Shipping

We proudly ship worldwide.

• Processing Time: Orders are processed same business day.
• Delivery Time: International deliveries typically take 3–7 business days, depending on the destination and customs clearance.
• Customs and Duties: International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment in real time.

Delays

While we strive to meet all delivery timelines, unexpected events (such as weather conditions, customs delays, or courier issues) may cause slight delays. We appreciate your understanding and patience in such cases.

Refund Policy

30-Day Money-Back Guarantee

If for any reason you're not completely satisfied with your Forus supplements, you can request a full refund, within 30 days from purchase- no questions asked.

Refunds

• Once we receive your returned item, we'll process your refund within 5–7 business days.
• Refunds will be issued to your original payment method.
• If your return is due to a defective or wrong item, we'll cover all shipping costs and issue a full refund or replacement at no extra charge.

Questions or Help

Our goal is to make your experience with Forus stress-free. If you have any questions about returns or refunds, reach out to our friendly support team at hello@forus.com.