FAQ's

Frequently Asked Questions (FAQ)

1. What is Forus Life?

Forus Life is a UAE-based health & wellness brand offering premium supplements sourced from trusted suppliers. We operate from DSO IFZA Dubai Silicon Oasis G03, Dubai,  341041 United Arab Emirates and are committed to transparency, quality, and customer satisfaction.

2. How can I contact customer support?

• Email: hello@foruslife.com
• Phone: +971 50 123 4567
• Support Hours: Monday to Friday, 9:00 AM – 4:00 PM (GST)
• We also offer online support 24/7 via email — we aim to respond within 24 hours.

3. What payment methods do you accept?

We accept major payment methods including:

• Visa, Mastercard, American Express
• PayPal
• (Any other local payment options you provide, e.g., Apple Pay, etc.)

All payments are processed securely through encrypted gateways.

4. How long will it take for my order to be delivered?

5. How much does shipping cost?

• UAE Domestic: Free shipping may apply for qualifying orders. Otherwise, standard shipping rates are displayed at checkout.
• International: Shipping costs are calculated and shown during checkout according to destination and package weight.
• Customs/Duties: Buyers are responsible for any local import duties, taxes, or customs fees.

6. Can I track my order?

Yes once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment in real time.

7. What is your return, refund, and exchange policy?

You may return or exchange items within 30 days of delivery (in original condition unless defective).

• Refunds: Once we receive and inspect the return, refunds are processed within 5–7 business days back to your original payment method.
• Exchanges: You have up to 14 calendar days to request an exchange for another product or the same item.
• If the new product is of higher value, you pay the difference.
• If lower, we refund the difference.
• Defective or Incorrect Items: We cover return shipping and will issue a full refund or replacement at no cost.

For details, see our full Return & Exchange Policy.

8. Are the supplements safe and tested?

Our formulations are produced in GMP-certified facilities and undergo third-party testing to ensure purity, potency, and safety. We do not include unnecessary fillers or additives. Please read labels carefully and consult your healthcare provider if you have medical conditions or take prescription medications.

9. Can I use Forus Life products with other supplements or medications?

Generally yes, but we strongly recommend consulting your physician or medical provider if you are on prescription drugs, have chronic conditions, or are pregnant/nursing before adding any supplement to your regimen.

10. Do you offer discounts, subscriptions or bulk ordering?

Yes! We occasionally offer discounts, bundle deals, and subscription plans. Check our Offers / Subscriptions section for current promotions. Discount eligibility, frequency, or terms may vary by campaign.

11. Is it possible to change or cancel my order after placing it?

Yes  you can request changes or cancellations by contacting us via hello@foruslife.com as soon as possible. If your order has not yet been shipped, we’ll typically accommodate your request. Once shipped, cancellation or change may not be possible.

12. What if my package is lost or never arrives?

If your order does not arrive within the estimated delivery window, please contact us within 7 days of the expected date. We will work with the courier to locate it or provide a replacement/refund if it’s confirmed lost.

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